Social Media

Disclaimer

“We will endeavour to respond to you during normal business hours and within 24 hours of receiving your post (weekends and public holidays excepted), you may find the information you request on our website www.wudinna.sa.gov.au

Term & Conditions

This site has been established by the Wudinna District Council to communicate with our community.

While we encourage user participation and open discussion, we ask that your comments are not defamatory, offensive, disrespectful, abusive or disparaging and do not single out any staff member, Elected Member, contractor or volunteer for negative comment.

All personal complaints or grievances about the Wudinna District Council and its services should be formally reported to the Council Office on 8680 2002 or emailed to admin@wudinna.sa.gov.au. Please report any situations requiring immediate attention by telephoning 8680 2002.

The Wudinna District Council retains the right to remove content that does not adhere to these conditions. If you see any online behaviour or content that does not adhere to these terms and conditions, please report it to our Office.

It's important to us that we respond to you in a timely manner so that you feel heard. Unfortunately, we are not online 24/7, however we will aim to respond to you within a 24 hour period, with the exception of weekends.

Your access to and use of Council's online sites constitutes your acceptance of these terms and conditions.

Please note: The Wudinna District Council does not endorse or take responsibility for content posted by third parties. Where this site, or social media linked from it, incorporates statements made by third parties, the Council has not assessed their accuracy, does not take responsibility for them and cannot attest to the accuracy of any statement.

You can read further information about Social Media by Wudinna District Council here:

Social Media Principles

Council's use of social media aims to:

  • further inform, communicate and initiate community involvement and discussion about Wudinna and Districts services and projects;
  • encourage resident and user participation and open discussion;
  • provide a timely response to comments to ensure that the community feels heard (with an aim to respond within a 24 hour period on a business day);
  • extend the reach of communication to a wider audience, and direct the community to Council information, consultation, events and images;
  • build and enhance relationships with the community and stakeholders;
  • provide a convenient, accessible and flexible form of service delivery to better support the community.

The following principles should apply to all forms of social media used by Council:

Transparency

Transparency should be part of all social media communication. Wudinna District Council will not create online communications designed to mislead the community or control a conversation. Every webpage or hosted page that is controlled by Wudinna District Council will clearly state its ownership and will be monitored as per internal protocols to track and monitor our online presence. Wudinna District Council also requires that spokespeople using social media in an official capacity disclose to the community their identity (name and official title) within the organisation when associating with the public online.

Privacy

Protection of our community's privacy as a collective and individually is very important. This means we need to be conscientious regarding any identifying information that we collect online, including how we store, use or share that information in line with Council's Privacy Policy.

Legal rights and Confidential or Protected information

Use of social media platforms should comply with relevant legislation at all times. Proprietary or confidential information should not be disclosed. Intellectual property including copyrights, trademarks, brand, rights of publicity and other third party rights online, including user‐generated content must be respected and not used without permission from the creator or copyright owner.

Responsible use of Technology

Users of social media should behave with courtesy, honesty and respect. Inappropriate behaviour, including harassment and bullying, as well as language that is offensive, abusive, disparaging, disrespectful, defamatory, discriminatory, or sexual in nature will not be tolerated. This includes singling out any individual (including Community Members, Elected Members or Staff members for negative comment. Council will not use or align Wudinna District Council with any organisations, website or community groups that deploy the use of excessive tracking software, adware, malware or spyware. Any personal or individual use of social media is at the individual staff member or Elected Members discretion, however it is important that individuals are aware and are responsible for the implications of participating in social media where they reference Council or their relationship with Council and its brands.

Council members and staff must comply with their relevant Codes of Conduct as well as Social Media protocols. When providing personal opinions, staff or Elected Members should disclose their first and last name and a statement to the effect that this is their personal opinion and may not represent the opinion of the Wudinna District Council.

Best Practice

A number of new or refined Social Media options are developed each year and we will aim to utilise best practice to meet Council and the community's needs, specifically in relation to timeliness and content of responses, listening to the online community and ensuring that these best practices remain current and reflect up to date and appropriate standards of behaviour.

Complaints

All personal complaints or grievances about the Wudinna District Council and its services should be formally reported to Wudinna District Council on 8680 2002 or emailed to admin@wudinna.sa.gov.au. Please refer to Council's Social Media Policy for further information.

Wudinna District Council
PO Box 6, Wudinna SA 5652
Ph: (08) 8680 2002| Fax: (08) 8680 2296

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